About APP
Agency Performance Partners provides tailored consulting, training programs, and operational resources built specifically for insurance agencies across all growth stages.
Website: https://www.agencyperformancepartners.com/
- Delivery Models & Learning Formats
- DIY Agency School & On-Demand Training: Self-paced online courses and downloadable Process Packs featuring standardized templates, workflows, and procedures.
- Live Virtual Training: Interactive, small-group virtual workshops designed for team-wide skill development.
- Consulting Programs: Hands-on in-person and remote consulting tailored to solve high-level management, retention, and structural challenges.
- Programs by Agency Size: Structured offerings customized for team sizes ranging from small setups (under 10 members) up to enterprise-level operations (50+ staff members).
- Core Challenge & Service Areas
- Sales & Retention Strategy: Targeted training and systems focused on increasing client retention and driving consistent sales growth.
- WOW Customer Service: Training programs dedicated to elevating service department interactions and improving customer satisfaction.
- Operations & Time Management: Practical frameworks to streamline agency workflows, reduce friction, and maximize staff efficiency.
- Leadership & Agency Management: Executive coaching to guide culture change, drive team buy-in, and streamline agency governance.
- Educational Media & Industry Resources
- Speaking Events: Keynote presentations and actionable event workshops focused on insurance best practices.
- Complimentary Learning Tools: Free educational resources including the Customer Experience Playbook, weekly strategy newsletters, video content, and industry podcasts.
Kelly Donahue-Piro
As Founder and President of insurance consulting and training firm Agency Performance Partners, for more than a decade Kelly Donahue-Piro has been inspiring clients and conference attendees alike to be “Ridiculously Amazing.”
An empathetic visionary, Kelly sees herself and her team not just as expert advisors but as a “BFF” to agency owners, coming alongside with an arm around the shoulder when times are tough and a round of high-fives when success rolls in.
Kelly’s professional journey began with a degree in Relationship Marketing from Bentley University in 2003, and she hasn’t hit pause since, serving—among other roles—as Vice President in charge of Client Services for an insurance digital marketing firm once named among America’s fastest growing companies by Inc Magazine.
Since 2014 she has helmed Agency Performance Partners and traveled the U.S. and Canada as a highly sought-after speaker empowering insurance agents to face change with a can-do attitude and a growth mindset.
Stephen Harrington-Descoteaux
Known by associates as the “Diva of Insurance” for his bold ideas, infectious positive attitude, and flair for making even technical matters enjoyable to learn, Stephen Harrington-Descoteaux is an expert in insurance agency operations and a uniquely engaging speaker at regional and national conferences. A key member of the team at the insurance consulting and training firm Agency Performance Partners, Stephen believes that every insurance agent is brimming with potential that can be unleashed with the right combination of encouragement and training.
Having started out in restaurant and retail management, Stephen brought his management expertise to the insurance industry and obtained his CIC designation in 2009. Since that time he’s built a strong network and a loyal following within the insurance community, demonstrating an uncanny ability both to stay on top of current technology and trends and to explain their significance to others.
